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Privacy & Cooky-policy

Privacy & Cooky-policy

This “Privacy Policy” regulates the processing of your personal data by MSE Europe nv, a company incorporated in Belgium, with registered offices in Brucargo, Vliegveld, 749, Steenokkerzeel 1820, Belgium, registered in the register of legal entities under nr. 0860.512.437, and its affiliates, Hereinafter: “MSE Europe”.

Please read this Privacy Policy carefully, because it contains essential information about how your personal data are processed and which cookies are used. By using our services or delivering yours, signing an agreement with us or visiting our website (accessible via the following address:, you declare that you have read this Privacy Policy and that you expressly agree to its content as well as to the processing itself.

Article 1 - General

1.1. MSE Europe complies with the “Law of 8 December 1992 on the protection of privacy with regard to the processing of personal data”, as amended by the Law of 11 December 1998 as well as the anti-spam provisions of Book XII of the Belgian Code of Economic Law concerning the ” law of the electronic economy “.

1.2. MSE Europe is also compliant with the European Regulation 2016/679 of 27 April 2016 on the protection of personal data. (hereinafter “GDPR”)

1.3. When using this website, the person responsible for the processing of your personal data is MSE Europe nv. You can reach us at:

MSE Europe nv,
Brucargo, Vliegveld, 749,
Steenokkerzeel 1820,
+32 2/753.55.75

Article 2 - Personal data

2.1. Personal data that you communicate to us:

Category 1: without registration and when visiting our website: your IP address and surfing behavior on our website. The entry site you used to reach our website and the search terms you used to find us online;

Category 2: When you contact us as a client, contractor, supplier or prospect: your company name, registered seat and branch office addresses, VAT number and registration number, contact person’s Name, Surname, E-mail address, Log in ID, Log in password (encrypted), function, main office (incl. address), country they are active, office phone number, cell phone number, manager name (N+1), small picture, contact ID, gender, language, bank account, tax reference, amounts incoming and outgoing invoices

Category 3: when you subscribe to our newsletter: your company name, name and e-mail address;

2.2. MSE Europe can collect data from you (Personal Data) in different ways:

Category 1: through the use of cookies on our website;

Category 2 and 3: when you provide personal data directly to us (customers, suppliers, contractors) in any way

Category 2 and 3: through a number of third sources, including our commercial partners, other companies within our group, exchanged business cards, (other) customers, your employer or colleagues, …

Article 3 - Purposes of the processing

3.1. General purposes:

MSE Europe will only use the Personal Data collected by you for the following purposes:

Category 1: the maintenance and improvement of our Website and the inclusion of Personal Data in anonymous statistics, from which the identity of specific persons or companies cannot be determined, based on the legitimate interests of MSE Europe to continuously improve its Website and services;

Category 2 and 3: managing our contracts and contacts with you, providing our services, ensuring follow up;

Category 3: Sending you our newsletter or other communications, answering the message you send us via our contact section, staying in touch with our clients and prospects.

You are not obliged to provide us with your Personal Data, but you must understand that the provision of certain services becomes impossible if you refuse the processing.

3.2. Direct marketing:

The personal data may also be used for direct marketing of our services, provided you have given an additional explicit permission (“opt-in”) for this or you are an existing client of MSE Europe and have not opted out or we use a non-personal e-mail address to contact you.

If you are already included in our mailing list for receiving marketing material in paper and / or electronic form, MSE Europe can use your details for sending marketing and other material with regard to MSE Europe, its products and / or services. MSE Europe can use the information you provide for updating documents saved by MSE Europe.

This permission can be withdrawn at any time, without justification and free of charge, for example by clicking on the appropriate cancellation link at the bottom of each promotional e-mail message.

3.3. Transfer to third parties:

MSE Europe may also exchange your data with third parties for administrative, commercial or legal reasons. Such third parties may include other MSE Europe branch offices around the world, software suppliers of the software used by MSE Europe to manage your data (ERP, CRM, Accounting, HR software), transporters, airlines, postal services, airport authorities, customs services, government services, banks, insurance companies, credit card companies and PSP’s, telecom providers, law firms, accountants, leasing companies, all types of Internet service providers and online service providers.

MSE Europe will reasonably attempt to inform you in advance of the fact that MSE Europe will disclose your information to the said third parties, but you also acknowledge that this is not always technically or commercially feasible under all circumstances and that the information above is sufficient to inform you of the possibility of any data transfer we might envision.

MSE Europe will not sell your Personal Data, nor rent, distribute or otherwise make commercially available to third parties, except as described above or with your prior consent.

In certain circumstances, we may be held to export your data outside the European Union because of technical, organizational or legal requirements (pick-up or delivery point outside EU, exchange with our branch offices or our local staff, non-EU based commercial partners, server location for certain services outside EU…). In such case we guarantee you that we will comply with EU data protections laws and will put in place the necessary protection of your data by means of either binding corporate rules, data transfer agreements or by ensuring that our US partners are covered by the EU-US privacy shield.

In the event of full or partial reorganization or transfer of activities of MSE Europe, where it reorganizes, transfers, ceases its activities or if MSE Europe goes bankrupt, this may mean that your data will be transferred to new entities or third parties through which the business activities of MSE Europe are wholly or partially carried out, transferred.

3.4. Legal requirements:

In rare cases, MSE Europe may have to disclose your Personal Data pursuant to a court order or to comply with other mandatory laws or regulations. MSE Europe will reasonably attempt to inform you in advance in this respect, unless this is subject to legal restrictions.

Article 4 - Duration of the processing

All data is stored and processed by us for a period that is necessary depending of the Purpose of the processing and in function of any contractual relationship between MSE Europe and yourself.

Client data is stored until 10 years after the last contact with a client (new order, new offer request, new complaint, newsletter read, presence at event, …

Invoices and financial documents are stored for 10 years.

Article 5 - Your rights

5.1. Right of access and information:

You have the right to receive free access to your personal data at any time, as well as to be informed
of the use we make of your personal data.

5.2. Right of improvement, deletion and limitation of the processing:

You are free to decide not to communicate your personal data to MSE Europe. You also have the right to request us to correct or delete your personal data. You acknowledge that in case of refusal of communication or if you request for the removal of personal data, certain services of the Website may not be available. You may also request to limit the processing of your Personal Data.

5.3. Right to object:

You also have a right of opposition to the processing of your personal data for serious and legitimate

In addition, you always have the right to oppose the use of your personal data for direct marketing purposes; in such a case you do not have to provide us with reasons for this demand.

5.4. Right of data portability:

You have the right to obtain your Personal Data processed by us in a structured, standard and machine-readable form and / or ask Us to transfer it to other Data controllers.

5.5. Right of withdrawal of consent:

Insofar as the processing is based on your prior consent, you have the right to withdraw that permission.

5.6. Exercising your rights:

You can exercise your rights by contacting us for this purpose, either by e-mail to, by post to MSE Europe at Brucargo, Vliegveld, 749, Steenokkerzeel 1820, Belgium, and always provide us with a copy of your identity card so that we are able to verify that the demand is coming from you.

5.7. Right of complaint:

You have the right to file a complaint with the Belgian Privacy Commission: Commission for the Protection of Privacy, Rue des Presses 35, 1000 Brussels, Tel +32 (0) 2 274 48 00, Fax +32 (0) 2 274 48 35, e-mail:

This right is without prejudice is without prejudice of eventual proceedings if you suffer damage as a result of the processing of your personal data, you can submit a claim for compensation with a civil Court.

Article 6 - Security and confidentiality

6.1. We have developed security measures that are adapted on a technical and organizational level in order to avoid the destruction, loss, falsification, modification, unauthorized access or notification by mistake to third parties of personal data collected as well as any other unauthorized processing of the data.

6.2. Under no circumstances can MSE Europe be held liable for any direct or indirect damage resulting from incorrect or unlawful use by a third party of your personal data.

Article 7 - Access by third parties

7.1. In order to process your personal data, we may grant access to your personal data to our employees and appointees (including processors or sub-processors).

7.2. We guarantee a similar level of protection by making contractual obligations enforceable against these employees and appointees such as required by the GDPR.

Article 8 - Cookies
8.1. What are cookies?

A “cookie” is a small file sent by MSE Europe server and placed on the hard drive of your computer. The information stored on these cookies can only be read by us and only for the duration of the visit to the Website.

8.2. Why do we use cookies?

Our Website uses cookies and similar technologies to distinguish your usage preferences from those of other users of our Website. This helps us to provide you with a better user experience when you visit our Website and also allows us to optimize our Website.As a result of recent legislative changes, all Websites aimed at certain parts of the European Union are required to request your consent for the use or storage of cookies and similar technologies on your computers or mobile devices. This cookie policy gives you clear and complete information about the cookies we use and their purpose.

8.3. Types of cookies:

Although there are different types of cookies, distinguished in terms of functionality, origin or storage period, the legislation mainly distinguishes between functional or technically necessary cookies on the one hand and all other cookies on the other.The Website only uses following cookies:

Functional cookies

Name Origin Function Period of storage
cookieconsent_dismissed Saves the preference that the user accepted using cookies and prevents the cookieconstent information box to show up again. 1 year
kirby_session Required by the Post-Redirect-Get pattern that Kirby CMS uses on forms (contact, quotation, PSA pick-up) No end period
SESSxxx Session cookies allow users to be recognized within a website so any page changes or item or data selection you do is remembered from page to page. Removed on log out
JSESSIONID Session cookies allow users to be recognized within a website so any page changes or item or data selection you do is remembered from page to page. No end period

Non-functional cookies

For cookies placed by third parties (including Google Analytics) we refer you to the statements that these parties give on their respective websites. Please note: we do not exert any influence on the content of these statements, nor on the content of the cookies of these third parties: Google Analytics cookies

8.4. Your permission:

On your first visit to our Website you will be asked to accept our different types of cookies. You can allow or deny category by category of cookies. You can change the cookie settings for our Website at any time via the hyperlink at the bottom of our website and thus revoke your consent.

You can refuse the installation of these cookies by choosing “refuse cookies” when using the Website for the first time in the pop-up window.

You can also refuse or block cookies by changing the configuration parameters of your navigation system. Disabling cookies may mean that you cannot use certain features of the Website.

If you have any further questions or comments regarding the processing of your personal data, please contact us, either by e-mail to or by post to MSE Europe (address indicated above), or by using the part ” Contact us “on the Website.

More information about cookies can also be found at:
More information on online behavioral advertising and online privacy can be found here: